Privacy Policy

We are committed to being transparent about how we collect and process your personal data.

We want you to be informed about how your Personal Data is used and processed. To support this, we use a range of methods to keep you informed and ensure you have access to relevant information when you need it. Where specific details are required, we will provide them at the appropriate time. If you have any questions or need clarification on any aspect of our practices — including any applicable legal limitations — please get in touch via email at: info@pillaryielode.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the 'Services'); to improve the site and protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out the administrative and business activities required to facilitate the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, please contact us at any time. You may request access to your personal data, ask us to correct or delete it, restrict or stop its processing, or have it transferred to you or a third party. We will handle your request promptly.

Protect Your Personal Data:

While complete security of your personal data cannot be guaranteed, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy describes the types of personal data the Company collects about natural persons, and how that data is processed, shared with third parties, and secured.
This policy applies to information relating to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly, or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for general audiences and are not directed at individuals under the age of 18. We do not knowingly collect information from anyone under 18, and we do not knowingly permit such individuals to use our services. Where we become aware that personal data belonging to a minor has been collected, we will delete it as promptly as possible.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. This may occur directly, when we request it from you, or indirectly, through analysis of how you use our services and channels, or via information received from our third-party partners.

You are not required to provide personal information to the company. However, withholding such information may prevent us from delivering our Services or granting you access to the website.

You are not obliged to provide us with personal data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (such as IP address, access dates and times), language settings, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you provide to us when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data We process your personal data only where we have a lawful basis to do so. The specific legal basis depends on the type of personal data involved and the context in which we collect it. In general, we process personal data on the following grounds: - Where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract. - Where processing is necessary to comply with a legal obligation to which we are subject. - Where processing is necessary for the purposes of our legitimate interests, provided those interests are not overridden by your rights and interests. - Where you have given your consent to the processing of your personal data for one or more specific purposes. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. In some cases, failure to provide personal data may prevent us from delivering our services or granting you access to the website. Where this applies, we will make this clear at the point of collection. We do not use your personal data for purposes that are incompatible with the purposes for which it was originally collected, unless we have your consent or are otherwise permitted or required by law to do so.

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Service Providers: We work with trusted third-party service providers who assist in operating our platform and delivering our services. These parties are permitted to process your personal data only as necessary to perform their designated functions and are contractually required to keep it confidential. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party as part of that transaction. We will notify you of any such change and of any choices you may have regarding your personal data. Legal Obligations: We may disclose your personal data where required to do so by law, or in response to a valid request from a competent authority, including regulatory, law enforcement, or governmental bodies. Protection of Rights: We may share personal data where we reasonably believe it is necessary to protect the rights, property, or safety of our company, our users, or others. With Your Consent: Where we rely on your consent as the legal basis for sharing your personal data, we will only do so for the specific purpose you have agreed to. You may withdraw your consent at any time, though this will not affect the lawfulness of any processing carried out prior to withdrawal. In all cases, we take reasonable steps to ensure that third parties handle your personal data securely and in accordance with applicable data protection requirements.

We may share Personal Data with third-party service providers, including hosting and storage providers, as well as those assisting with IP address data and user experience analysis.
At your request, we will share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be provided to those platforms, and its use will be governed by their respective privacy policies. Your Personal Data may be shared with more than one trading platform.
We may also share Personal Data with affiliated entities or business partners where doing so enables us to develop and improve the products and services we offer.
Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other competent authorities.
We may also share Personal Data with prospective investors, buyers, or lenders to the Company or any other entity within our group in connection with a transaction — including the transfer or sale of assets, or any merger, restructuring, consolidation, or insolvency proceeding — involving the Company or any other entity within the group.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. Some of these are essential for the site to function; others help us analyse usage, personalise content, or deliver relevant advertising. Third-party providers we work with may set their own cookies or collect data about your browsing activity in accordance with their own privacy policies. We do not control how these third parties use the data they collect. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of some parts of the website. By continuing to use our website, you consent to the use of cookies as described in this section and in our Cookie Policy.

We may work with third parties, such as advertising providers and analytics companies, who operate on our website. These third parties may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit the website. They are used to gather information about your preferences and browsing habits, improve your experience, and tailor the products and services presented to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and enable a smoother experience on subsequent visits.

Types of Cookies:

We may use them according to their purpose.

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We will retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or order.
We share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue to share your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of personal information to a third-party country or to an international organisation

10. Security of Personal Data We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are reviewed and updated regularly to reflect changes in technology and the nature of the data we hold. Access to your personal data is restricted to personnel and third parties who require it to perform their functions. All such parties are bound by confidentiality obligations. No method of transmission over the internet or electronic storage is entirely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, inform you directly in accordance with our legal obligations. You are responsible for keeping any account credentials or access details confidential. If you believe your account has been compromised, contact us immediately.

We have implemented appropriate organisational and technical measures to protect personal data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your personal data will be maintained without error, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, but is not limited to, personal data disclosed due to transmission errors, unauthorised third-party access, or other causes beyond our control.
Where legal or other obligations require it, we may be required to disclose personal data to third parties, including public authorities. We have no control over the security measures applied to your personal data by such third parties.
No method of transmitting personal data over the internet is entirely secure. We cannot guarantee the security of personal data you transmit to us online.

11. Hyperlinks to Third Party Websites

Our website contains links to third-party websites and applications. These are not under the Company's supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or applications.
Before accessing or using any third-party website or application, we recommend reading its privacy policy. We also advise caution when providing any Personal Data to third parties.

12. Modifications to this Policy We may update this Policy from time to time. Any changes will be published on this page, and where appropriate, we will notify you directly. Your continued use of our services following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

Before visiting any third-party websites or apps, we recommend reading their privacy policies. You should also take care when deciding what personal data you share with them.

13. Your rights with respect to your personal information You have certain rights regarding your personal data. These rights may be subject to limitations or exceptions under applicable law. Right of access — You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data along with information about how it is used. Right to rectification — You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. Right to erasure — In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may be subject to legal or contractual obligations that require us to retain your data. Right to restriction of processing — You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified. Right to data portability — Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller. Right to object — You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. Right to withdraw consent — Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. Right to lodge a complaint — You have the right to lodge a complaint with the relevant supervisory authority if you believe the processing of your personal data infringes applicable data protection law. To exercise any of these rights, please contact us using the details provided in this policy. We may need to verify your identity before processing your request.

You have the right to request that we verify the accuracy of Personal Data held about you, rectify any inaccuracies, and delete any Personal Data we are not required to retain. You may also request restrictions on the types or scope of processing applied to your personal data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please contact us by email at the address below.
Access rights
The Company can verify whether your Personal Data is being processed. If it is, you are entitled to access that data.
The Company will provide an electronic copy of your Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not infringe on the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response accordingly.
Right to rectification
You are entitled to have inaccurate Personal Data corrected. Where Personal Data relating to you is incomplete, you may request that it be rectified, taking into account the purpose for which it is processed.
Right to erasure
This right applies where: (a) Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object, on grounds specific to your situation, to processing based on legitimate interests pursued by us or a third party; (e) Personal Data has been unlawfully processed; or (f) Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Restriction of processing
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, for the protection of the rights of another natural person, or where there is a substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive your Personal Data in a structured, machine-readable format.
You may request that your Personal Data be transferred directly from the Company to another controller where technically feasible. Exercising your right to data portability does not affect your right to erasure, and it must not infringe on the rights or freedoms of others.
Right to object
You have the right to object at any time to processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. If we cannot demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or that are necessary for the establishment, exercise, or defence of legal claims, we will cease processing.
Regarding direct marketing, you have the right to object at any time to the processing of Personal Data concerning you for that purpose.
Right to withdraw consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and Member States may limit the rights described in this section 13 as they relate to your Personal Data.
We will respond to requests made under section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by a further two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Subject to the provisions of section 13, information provided in response to your rights requests will be supplied free of charge. Where requests are manifestly unfounded or excessive, in particular where they are repetitive, we may charge a reasonable administrative fee or decline to act.
Where we have reasonable doubts about the identity of the person submitting a request, the Company may ask for